Return & Refund Policy

Last updated: October 27, 2026

At LEVORA, we want you to shop with confidence. We offer a voluntary 90-day return policy for eligible unused products, in addition to your rights under applicable consumer protection laws.

1. Our 90-Day Return Policy

You may request a return within 90 calendar days after receiving your order.

To qualify for a voluntary change-of-mind return, the product must:

• Be unused and unworn.

• Be in its original condition.

• Include its original packaging and accessories.

• Be accompanied by proof of purchase.

For hygiene reasons, cooling eye masks, migraine caps, and other personal-care products that have been worn or used are not eligible for returns under this voluntary policy.

These restrictions do not affect mandatory legal rights, including rights concerning defective, damaged, incorrectly supplied, or nonconforming products.

2. How to Request a Return

Contact us at levora266@gmail.com within 90 days of delivery.

Please include your order number, the product you wish to return, and your reason for requesting a return.

Our customer support team will provide instructions to help you complete the process.

3. Return Address

LEVORA
Garay 310
Puán, Buenos Aires 8180
Argentina

Please contact us before sending a return, especially for international shipments, so we can provide the necessary shipping and customs instructions.

4. Return Shipping Costs

For voluntary change-of-mind returns under our 90-day policy, the customer is responsible for return shipping costs.

Where applicable consumer protection laws require LEVORA to cover return shipping, we will do so.

For defective, damaged, incorrect, or nonconforming products, we will provide remedies and cover applicable costs as required by law.

5. Refunds

Once an eligible returned product has been received and inspected, we will notify you of the refund decision.

Approved refunds will be issued to the original payment method within 10 business days of approval, or sooner where required by law.

Your bank or payment provider may require additional time to process the payment.

Any legally required refunds of original delivery charges or other amounts will also be provided.

6. Damaged, Defective, or Incorrect Products

If your order arrives damaged, defective, incorrect, or not as described, contact us at levora266@gmail.com as soon as possible.

Please include your order number and photographs when available.

We will review the issue and provide an appropriate remedy, such as repair, replacement, or refund, in accordance with applicable law.

The 90-day voluntary return period does not limit statutory product warranties or remedies.

7. Cancellations and Statutory Withdrawal Rights

If you wish to cancel an order before dispatch, contact us as soon as possible.

Cancellation requests will be processed where possible, subject to mandatory consumer rights.

Customers may also have statutory rights to withdraw from distance purchases within specific periods, regardless of our voluntary return policy.

For example, eligible consumers in the European Union generally have a 14-day statutory withdrawal period, subject to legal exceptions.

Where applicable, exclusions for hygiene-sensitive products apply only when the relevant legal requirements are satisfied.

For purchases covered by Argentine consumer protection law, statutory withdrawal rights and seller-paid return shipping will be honored as required.

Nothing in this policy limits rights that cannot legally be excluded.

8. No Trial or Used-Product Satisfaction Guarantee

LEVORA's voluntary 90-day return policy is not a 90-day product trial.

We do not offer an unconditional 90-day money-back guarantee for products that have been used or worn.

This does not affect your statutory rights relating to product defects, conformity, or withdrawal.

9. Contact Information

LEVORA
Operated by Walter Nicolás Cejas
CUIT: 20-37802323-9
Garay 310, Puán, Buenos Aires 8180, Argentina
Email: levora266@gmail.com
Phone: +54 2923 582329
Website: https://www.levora.shop

Customer support hours: Monday–Friday, 10:00 AM–6:00 PM (Argentina Time, UTC−3).